JAP Membership Packages: You get a quicker response and we are able to do our utmost to find the book you need.

If you can't find a certain Sefer on our website please become a member. With personal service we will find exactly what you need.
 If you buy Seforim regularly it pays to become a member. There are discounts, special sales events and priority response.
Please fill out the registration form and choose a membership plan.

• J.A.P Membership Plan costs only 75 shekels for 6 months and includes:
  Next day response, minimum orders of only 40 shekels, discounts on all book purchases and searches,
  and participation in special sale events.
  J.A.P Subscription Plan costs only 150 shekels  for 6 months and includes all of the above plus:
  No minimum order charge, plus 1 bibliographic research hour, same day call back service.
  
  Contacting us: Our first priority is to give personal service to our members

  VirtualGeula.com is a book procurement and bibliographic service for dedicated users.
  Please contact us by email whenever possible.
  We will always answer VG members and registered users first.
  New users are welcome to contact us via our online forms.
  
  Registering is a short one-time procedure. We will reply with full contact information.
  If you have a Sefer or product or service to advertise email us at  vgeula1 @ gmail.com
  If you have a correction on a book in our catalog email to vgeula2 @ gmail.com
  If you have trouble navigating our site or or a recommendation email to vgeula3 @ gmail.com
  
  Did you already place an order or have you already registered  ?
  Customer service email -  vgeula @ gmail.com
  Phone - email us your phone number, the nature of your inquiry, times to call, and we will try to call you back.
  Postal address is POB 45281 Jerusalem Israel 91450
  
  Sorry we do not use facebook or twitter. But you can use  Skype    or       

Pricing:

• Pricing in Publishers Showcase: Pricing policy varies greatly between publishers. Some pricelists are wholesale and others retail. Some are frequently updated and many are not. In certain catalogs we have erased the prices to eliminate confusion. In others we explain the price structure on that publishers homepage. Prices onsite are always estimated prices and may not be final. In any case an invoice will be sent by email for approval before we charge your credit card.
  Prices on Virtualgeula.info: Many of these Seforim are privately published and sold from homes. If the author will deliver to us or drop-ship to you, these Seforim will be sold at the regular retail price. If the Sefer is not available by a recognized distributor or or the author does not deliver, pickup charges may apply.
  Advance Quotes on books not in catalogs: Pre-quotes for non-members on books not found in the catalogs online may require a search charge since the process of finding the best supplier with the lowest price is identical to a book-search.
  Prices of many Seforim on VG are estimates and the final price may be a bit more or less than anticipated. Final prices will be stated on the invoice which is emailed for your approval before you are charged.
  Currency: The default currency for all credit card charges will be Israel Shekels. Daily exchange rates can be viewed at the website of the Bank Of Israel. If you prefer to be charged in US dollars please contact us.

          Note: Ask about quantity discounts. Even ordering three copies of a Sefer may result in a significant discount !
 

Shipping:

• International:
  0-5 kilo  DEFAULT shipping will be via registered airmail (14-21 days)
  5-20 kilo DEFAULT shipping will be via registered Sea-mail (1-3 months)
  0-20 kilo PRIORITY shipping will be EMS - Express Mail Service (3-6 days)
  In Israel:
  0-2 kilo  DEFAULT shipping will be via registered mail (1-7 days)
  2-20 kilo DEFAULT shipping will be via postal courier (Same day, Sun-Thurs. only)
  
  A packing and handling fee of 15 shekels is charged per parcel and 25 shekels for parcels over 5 kilo.
• By default we register all shipments. You may choose non-registered mail for your convenience but at your own risk.
• 
  Please go to the Israel Postal Authority CALCULATOR to figure out your shipping costs. Prior to actual packing and shipping we can supply cost estimates only. UPS, Fedex and DHL shipping are also available but generally are more expensive than EMS.

Note - You can save on Delivery Costs: If you will be visiting Israel - send ahead your shopping list and we will collate your orders and send them to your hotel or apartment. We forward to local addresses (up to 20 kilo) via post office courier in Jerusalem for 35 shekels and elsewhere for only 55 shekels. If you are buying in bulk (over 100 kilo) we can send via sea freight or air freight.
 

Special Sales Events: Shavua Sefer, Mosad HaRav Kook, Machon Yerushalayim etc.

Who can participate: Publisher's discounts are for active JAP members on the dates shown on each Sale page.
Subscribers may order up to 25 titles or 35 kilo of Seforim.
Regular members may order up to 7 titles or 10 kilo of Seforim.

Terms:

We are a book finding service and not a store so search charges will apply to titles not quoted from our on-line catalogs. Subscribers and Members are exempt from online search and quote and phone-back charges.

Many Jewish books are published by the author in small editions and are only sold from the author's home. If the author will not deliver a physical pick-up charge of 35 to 75 shekels will apply in Jerusalem and 75 to 150 shekels outside Jerusalem. If any pick-up charges apply they will be detailed on the invoice we send you before charging your order.

A service charges unit of 35 shekels may apply for: pre-quoting books that are not listed in our website, payment via any means other than a credit card, invalid credit cards, phone calls outside of Israel to obtain missing information and Paypal payments.
A 3 shekel test charge may be submitted the first time we use your credit card if you don't become a member. No other charges will be made until the book  you order is ready for shipping and you have been notified by email. All service charges will be detailed in the invoice we send you via email.

All communications will be via email so please respond by email.  If we do not receive an answer to a query or a price quote within a week we will assume that the edition or quote we emailed you is OK and we will proceed with your order. Your credit card may be charged twice: Once when your order is ready and a few days later for shipping costs.

Please state a time limit for your order. Some times it can take up to 60 days to find a Sefer that is out of print.  If no time limit is stated cancellation will not be accepted before 60 days. If there is a delay finding some of the items in your order, after 10 days we may send out what we have found and the remainder will follow when it is available. Please combine small orders. A minimum order is 100 shekels for non-members and 40 shekels for members.

Since we deal with many suppliers, each of which ships directly to you, bear in mind that a single order of  books from different catalogs may arrive in several  packages. If you request that we collate all your orders into one package there may be a separate pickup charge for each supplier.  If your order involves obtaining books from several distributors we will hold your order for 14 days and then forward what is ready. The other books which are delayed will be sent  separately as they become available.

Exchanges and Refunds:

• VirtualGeula is responsible to get the item you ordered to the shipper of your choice by the time we promised. We cannot be responsible for mistaken orders on your part or negligence on the part of the shipper beyond our willingness to help you claim for lost or damaged books from each shipper according to his policy.
  We can only exchange new books if you were sent a damaged or incomplete copy and we may be unable to refund  the shipping costs if the publisher or distributor will not assume responsibility for books shipped outside of Israel. Refunds when applicable will be paid in Shekels as credit against future purchases. Arrangements for exchanging new books must be made directly between you and the publisher or distributor. Facsimile copies may have missing lines or pages, if these were missing in the original.
  All of the used books appearing on our website are displayed with pictures and a description for your examination. Please read the description carefully and ask any questions you feel necessary. These books are sold as is, at direct outlet prices, and may not be returned or refunded.

Security:

• Our registration form is SSL secure. 
• We are not connected to a network.
  We are protected by firewalls, anti-virus, and anti-spy ware on our computer and on our server.
  We never share your email or personal information.

• I have read the terms and agree

Words from our users: About doing business with us on the Web

We all should be concerned about who we do business with on the Internet. Unlike the real Geula the Internet is a very unfriendly place. Since 1997 at VirtualGeula we have been trying our utmost to help our users find the Sefer they need and to charge the correct amount for our service. However if you are new here you may want to read what our older customers are saying.
 
Emails from users:     Letters of support from Institutions:  

VG-JAP  proliferates more high-level Limud Torah than both Aish.com and OU.com combined, yet our budget is less than 1 % of theirs !   If you want to help us catalog more Seforim and to do it faster please contact us at this email